Does Birdies ship to my area?
Birdies offers shipping to the following regions: United States– free, priority, and expedited shipping available!.
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Shipping and Tracking
How much does shipping cost?
Our shipping cost is a flat rate of $5.00. We offer free standard shipping (5-8 business days) for orders over $85, which is automatically applied at checkout. We also offer Priority Shipping (3-5 business days) for $5.00 and Expedited Shipping (2-3
How can I track my order?
We will email you a shipping confirmation with your tracking link as soon as your order has left our facility! Please be sure to check your spam and junk folders.The carrier tracking page may not always update in real time to reflect that your packag
How soon will I get my package?
Standard Shipping:We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing. Shipments to US territories, Alaska, Hawaii, and APO/FPO addresses may take u
Where do you ship?
We offer shipping to all US states. Please note that while we offer shipping to US territories, Alaska, Hawaii, APO/FPO, military, and P.O. Box addresses, shipping can take approximately 45 days to arrive. We also offer international shipping. If you
I live on a military base. Will that change the shipping time?
Even though we hustle to get your new shoes on your feet, deliveries to APO military addresses can take up to 60 days to arrive. Military addresses and P.O. boxes are not currently eligible for expedited shipping.
Why didn't I receive my order confirmation email?
The two most common causes are an outdated email address on file and spam blockers filtering out our emails. Please ensure your user information is current, and consider disabling any spam blockers which may be preventing our messages from reaching y
My tracking shows delivered but I have not received it. What can I do?
Carriers may sometimes mark a package as delivered before it's off their truck, meaning your package may still be on the way. If your package was marked as delivered but you have not received it, first, confirm the shipping address of your order. If
My package is lost
We are happy to offer Package Protection for all Birdies orders. Simply keep this option toggled on at checkout so that in the event your package is not delivered you are protected. If your order includes Package Protection and you experience damage
Can I get a refund for the shipping fee if my expedited delivery is delayed?
We understand how important timely delivery is, especially when you've paid for expedited service. If there is a delay in shipping and your package does not arrive on the expected date, we are committed to refunding the expedited shipping fee you wer
My order is missing an item
We recommend using our chat to contact customer service. Alternatively, you can email our customer service team with your order number as the subject line for support.
What should I do if I receive the wrong item or a defective product?
Please contact our customer service team via chat or e-mail so we can assist you.