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Contact Us
Please reach out to us via email at [email protected] or click the chat bubble at the bottom-right corner of this page to connect with a specialist.
What if the return portal is disabled?
We recently updated out returns portal. Please ensure you are visiting this link to get started: https://birdies.com/apps/redo/returns-portal/login.
What happens if there is an inventory error and my order is canceled?
In case of an inventory error leading to order cancellation, we will issue a full refund to the original form of payment. You will also receive a refund confirmation email. As an apology for the inconvenience, we may provide a discount code for futur
How should I return multiple items with one return label?
If you are returning multiple items using a single return label, please pack them together in one box. Our system generates only one label per return order. In case you need to send items in separate boxes, we recommend contacting us to cancel and re
Can I schedule a package pickup for my return?
Yes, you can schedule a package pickup through our return portal for an additional fee. This can be a convenient option if you do not wish to visit a local post office or drop-off location.
Do I need to use a separate mailing bag or box for returning items?
No, there is no need to use a separate mailing bag or box. You can simply seal the original shoe box and place the return label directly on it. Ensure the box is securely taped before returning it.
Can I ship shoes back using UPS if I don't have a USPS nearby?
Please reach out to us at [email protected] so we can see what carrier options are available for your return. We typically use Fed Ex or USPS however there may be other options available and we are happy to look into that for you directly!