Birdies

Sometimes, yes. Once your order is placed, we work super hard to get it to you as quickly as possible with the details provided at checkout. The status of your order will determine what changes we are able to make. Prior to your order being processed for shipping, we will do our best to accommodate requests to change the shipping address. We recommend calling or texting us for the fastest service as this is time sensitive! If your order has already shipped and is in transit, we cannot make changes to the address or the contents of your order. If your order has shipped to an incorrect address, we encourage you to reach out to our support team and we may be able to help! Please note that Birdies is not responsible for the package once it has shipped.

Sometimes, yes. Once your order is placed, we work super hard to get it to you as quickly as possible with the details provided at checkout. The status of your order will determine what changes we are able to make.Prior to your order being processed

Can I make adjustments to my order after it has been placed?

Customer Care

Do you accept returns & exchanges?

What is your return and exchange policy?

What is a standard exchange?

What is an instant exchange?

What is Redo Free Returns + Package Protection?

Can I return or exchange my gifted Birdies?

What happens if the item I want to exchange for is sold out?

I purchased a pair of customized Birdies, can I return or exchange them?

When can I expect my return to be processed?

How do I exchange an item that arrived with manufacturing defects or if it's the wrong size?

Can I return/exchange Last Chance or Final Sale items?

Are shoes that have been worn eligible for return or exchange?

If my shoes arrived damaged, what options do I have?

How do I return an item?

How long does it take to receive my refund?

How long does an exchange take?

Can I exchange for a different style?

How do I proceed if I received the wrong item in my order?

Returns and Exchanges

Does Birdies ship to my area?

How much does shipping cost?

How can I track my order?

How soon will I get my package?

Where do you ship?

I live on a military base. Will that change the shipping time?

Why didn't I receive my order confirmation email?

My tracking shows delivered but I have not received it. What can I do?

My package is lost

Can I get a refund for the shipping fee if my expedited delivery is delayed?

My order is missing an item

What should I do if I receive the wrong item or a defective product?

Shipping and Tracking

What size should I order?

Does Birdies have arch support?

Will my Birdies stretch?

Fit and Sizing

How can I contact a Birdies Representative

I forgot to add my discount at checkout, what do I do?

How can I give you feedback?

Contact Us

How do you clean your Birdies?

Are Birdies insoles removeable?

Are Birdies waterproof?

Product Features

What are the terms and conditions of Birdies discounts?

Do discount codes apply on all products?

Can I get a price adjustment if an item goes on sale after my purchase?

How can I obtain discount codes?

What do I do if I experience issues with discounts or promotions at checkout?

When will I receive my points for leaving a review?

How do I use a coupon code?

Do you have a military or teacher discount?

Is there a promotion for first time purchasers?

Promotions and Discounts

When will my expedited order ship?

How do I change the shipping address for my order?

How do I use Afterpay?

Can I cancel or change my order?

What payment methods are accepted?

What can I do if my payment doesn't go through?

When will my card be charged?

What are final sale and clearance items?

Do you offer price matching or adjustments?

I referred my friend, when do I get my credit?

Does birdies collect sales tax?

Which forms of payment do you accept?

Ordering and Payments

How do I delete my account?

How do I set up an account?

How do I reset the password on my account?

Accounts

Will out-of-stock items be restocked?

What can I do if I am experiencing issues on the website?

How do I unsubscribe from your communications?

Miscellaneous

Can I make adjustments to my order after it has been placed?Updated a month ago