Yes! We accept returns and exchanges within 30 days of the receipt of your product as long as the item is in unworn, new condition in the original packaging. Returns and exchanges are NOT offered on Last Chance, Gift Cards, or Final Sale items. Retur
We offer easy returns and exchanges within 30 days of purchase for orders placed on our website. If you purchased Free Returns + Package Protection at checkout, it includes free unlimited returns. If not, you'll need to cover the cost of the return s
We recently updated out returns portal. Please ensure you are visiting this link to get started: https://birdies.com/apps/redo/returns-portal/login.
If you are returning multiple items using a single return label, please pack them together in one box. Our system generates only one label per return order. In case you need to send items in separate boxes, we recommend contacting us to cancel and re
Please reach out to us at [email protected] so we can see what carrier options are available for your return. We typically use Fed Ex or USPS however there may be other options available and we are happy to look into that for you directly!
For standard exchanges, your new order will be processed 1-3 days after your return has been received by the carrier. You will have 14 days from the time of submission to drop off your Birdies. Return your birdies within 14 days of receiving your con
Looking to get the right fit sooner? In our returns portal, you can choose between a regular exchange or an ‘instant exchange.’ A temporary charge will be placed on your card for the price of the returned item(s) in order for us to process the exchan
Redo Returns + Protection is an affordable add-on available at checkout. When you opt-in for coverage, this allows you to exchange and return items from your order for FREE, as many times as needed. Additionally, it ensures that if your order is lost
Absolutely– you may exchange your gifted Birdies for a new pair or return them for a store credit that never expires!
What a bummer! No worries– a refund will be issued to to a store credit in the event that the requested item for exchange is out of stock. Contact our support team if you’d instead like to exchange for something else!
Please contact our support team for assistance.
Once we receive your return, our team will inspect the item and process your refund or exchange. Refunds: After we process the return, your refund will be issued to your original payment method. The time it takes to appear in your account depends on
If you need to exchange an item due to manufacturing defects or incorrect size, follow these steps to ensure you get the right pair:. You can make your exchange request with Redo. Please enter your order number and zip code to get started. After foll
Products marked as Last Chance, Clearance, or Final Sale cannot be returned or exchanged. The product page will display the following message:. If the fit isn't quite right, you may want to consult a reputable cobbler for adjustments. Insoles or toe
Typically, shoes that show signs of wear are not eligible for return or exchange. However, if they are in perfect condition, please send us pictures of the shoes, including the bottoms of the soles. We will review the condition of the shoes and deter
If your shoes arrive damaged or with blemishes from the production process, we are committed to ensuring you are pleased with your purchase. You have two options:. Please visit Redo to start your exchange or return.
You can make your return request via Redo. Please enter your order number and zip code to get started.
A refund or exchange is issued automatically once you have completed your return. Reimbursement times may vary depending on your financial institution.
Your exchange order is issued automatically once we have received your return. We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing. Shipments to US
We are only able to process exchanges for the same style at this time. You can exchange for any option available in the style, including size and color.
Yes, you can schedule a package pickup through our return portal for an additional fee. This can be a convenient option if you do not wish to visit a local post office or drop-off location.
No, there is no need to use a separate mailing bag or box. You can simply seal the original shoe box and place the return label directly on it. Ensure the box is securely taped before returning it.
If you received the wrong item in your order, please reach out to us with photos of the incorrect items, especially the style label on the box, so we can arrange for an exchange and provide further instructions.