When can I expect my return to be processed?Updated 22 days ago
Once we receive your return, our team will inspect the item and process your refund or exchange.
Refunds:
After we process your return, your refund will be issued to your original payment method. Please allow up to 10 business days for the return to be processed by our returns department, and an additional 3 business days for the refund to appear in your account, depending on your bank or payment provider.
After we process your return, your refund will be issued to your original payment method. Please allow up to 10 business days for the return to be processed by our returns department, and an additional 3 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges:
Once we process your return, your replacement order will be shipped automatically. You’ll receive a confirmation email with the order number and tracking information.
Once we process your return, your replacement order will be shipped automatically. You’ll receive a confirmation email with the order number and tracking information.
Processing Times:
- Standard: Returns are processed within 10 business days of receipt.
- Refund appearance: May take up to 3 additional business days after processing.
Notes:
- Refunds for Afterpay orders may take longer due to Afterpay’s processing policies.
- Using the return label provided ensures your return is tracked and processed correctly.