Birdies

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Please contact our support team for assistance.

I purchased a pair of customized Birdies, can I return or exchange them?

Returns and Exchanges

Do you accept returns & exchanges?

What is your return and exchange policy?

What is a standard exchange?

What is an instant exchange?

What is Redo Free Returns + Package Protection?

Can I return or exchange my gifted Birdies?

What happens if the item I want to exchange for is sold out?

When can I expect my return to be processed?

How do I exchange an item that arrived with manufacturing defects or if it's the wrong size?

Can I return/exchange Last Chance or Final Sale items?

Are shoes that have been worn eligible for return or exchange?

If my shoes arrived damaged, what options do I have?

How do I return an item?

How long does it take to receive my refund?

How long does an exchange take?

Can I exchange for a different style?

How do I proceed if I received the wrong item in my order?

Does Birdies ship to my area?

How much does shipping cost?

How can I track my order?

How soon will I get my package?

Where do you ship?

I live on a military base. Will that change the shipping time?

Why didn't I receive my order confirmation email?

My tracking shows delivered but I have not received it. What can I do?

My package is lost

Can I get a refund for the shipping fee if my expedited delivery is delayed?

My order is missing an item

What should I do if I receive the wrong item or a defective product?

Shipping and Tracking

What size should I order?

Does Birdies have arch support?

Will my Birdies stretch?

Fit and Sizing

How can I contact a Birdies Representative

I forgot to add my discount at checkout, what do I do?

Can I make adjustments to my order after it has been placed?

How can I give you feedback?

Contact Us

Customer Care

How do you clean your Birdies?

Are Birdies insoles removeable?

Are Birdies waterproof?

Product Features

What are the terms and conditions of Birdies discounts?

Do discount codes apply on all products?

Can I get a price adjustment if an item goes on sale after my purchase?

How can I obtain discount codes?

What do I do if I experience issues with discounts or promotions at checkout?

When will I receive my points for leaving a review?

How do I use a coupon code?

Do you have a military or teacher discount?

Is there a promotion for first time purchasers?

Promotions and Discounts

When will my expedited order ship?

How do I change the shipping address for my order?

How do I use Afterpay?

Can I cancel or change my order?

What payment methods are accepted?

What can I do if my payment doesn't go through?

When will my card be charged?

What are final sale and clearance items?

Do you offer price matching or adjustments?

I referred my friend, when do I get my credit?

Does birdies collect sales tax?

Which forms of payment do you accept?

Ordering and Payments

How do I delete my account?

How do I set up an account?

How do I reset the password on my account?

Accounts

Will out-of-stock items be restocked?

What can I do if I am experiencing issues on the website?

How do I unsubscribe from your communications?

Miscellaneous

What if the return portal is disabled?

What happens if there is an inventory error and my order is canceled?

How should I return multiple items with one return label?

Can I schedule a package pickup for my return?

Do I need to use a separate mailing bag or box for returning items?

Can I ship shoes back using UPS if I don't have a USPS nearby?

I purchased a pair of customized Birdies, can I return or exchange them?Updated 17 days ago